Frequently Asked Questions

General

How does a ZipTour work?
The ZipTours process was designed to be as easy as possible!
  1. Schedule a showing: Use the ZipTours website or app to schedule a showing at a time convenient for YOU.
  2. Walk through the property: Show up to the home and have a ZipTours agent live video streamed to your phone through our one-of-a-kind app.
  3. Make an offer: Answer 10 simple questions in 10 minutes to start the buying process. Our unique ZipScore tool makes buying a home easier than ever.
What if I don't have a smart phone?
Unfortunately, you need a smartphone to use the ZipTours app.
What if I already have a real estate agent?
If you’re already represented by a real estate agent, you will not be able to use the ZipTours platform.
Will ZipTours represent me as my real estate agent?
You will be represented by our partner brokerage in your local area.
Is there a fee to use ZipTours when buying a property?
No. When you use ZipTours as your buyer’s agent to purchase a new property, there is NO FEE.
How do I download the app?
Why is ZipTours the most secure way to view a home?
Our three levels of security provide maximum protection to both home buyers and sellers. Social authentication gathers information necessary to build a basic user profile. A photo ID is required to view a home and is stored in our system. A live video feed allows us to monitor a showing from start to finish. This level of security is not offered by anyone else in real estate today.
What types of homes does ZipTours cover?
ZipTours covers single-family homes, condos, townhomes, apartments, commercial buildings, and more. You name it; we can list it.
Do I have to be pre-qualified before I view a property?
While it’s not necessary, we highly recommend being pre-approved before viewing a property.
Can I talk to someone about ZipTours before I use it?
We love talking real estate! Give us a call at 1-800-331-0646.

Search and Schedule

How do I schedule a tour?
First, log in to your ZipTours account through the website or app. Select a date and time that work best for you, and we’ll reach out to confirm the appointment. In the off chance a requested date and time aren’t available, simply choose a new date and time through your ZipTours dashboard.
How much notice should I give when requesting a showing?
24-48 hours is preferred.

Offer

How do I place an offer on a property?
Our unique ZipScore tool will walk you through the entire offer process from start to finish. Once you find a home you like, all you need to do is answer 10 simple questions in order to put in an offer.
How is my ZipScore calculated?
Our ZipScore formula crunches millions of pieces of up-to-the-minute housing data to assess the strength of your offer.
How is my monthly payment calculated?
Your monthly payment is based on the down payment and interest rate you insert into the calculator. This amount includes the principal and interest payment on your mortgage. Taxes, insurance, and HOA fees may be applicable.
How do you calculate cash needed to close?
Our calculator uses several factors, such as down payment and purchase price, to estimate the amount of cash you will need at close. Please note that this number is merely an estimate, and can vary depending on a number of factors.
How can I submit my earnest money deposit?
As part of the offer process, you can submit your debit card information and pay your earnest money deposit directly through the ZipTours app. This is a good faith deposit, and will be used as a credit toward the purchase price upon closing.

Tour

Who will I be speaking to during my tour?
You’ll be speaking with one of our super amazing ZipTours Specialists located at our Metro Detroit headquarters.
Will a real estate agent be physically present?
There will be not be a real estate agent present, but that’s a good thing! You’ll communicate with your ZipTours agent through live video streamed to your smartphone through the ZipTours app. This gives you the convenience to tour the property on your own time.
Do I need the app to view a property?
Yes, you must download the ZipTours app to be able to view a property.
What are the ZipTours showing hours?
We’ve found that most showings take place between 9 am and 6 pm. However, each property’s showing hours vary, because they are dependent upon the owner’s availability.
Are the homes occupied or vacant?
This varies from home to home. Some will be occupied, and some will be vacant.
How long does a ZipTour take?
A ZipTour can take as little or as much time as you want. However, a typical ZipTour lasts 15-20 minutes.
Once my ZipTour is completed, who should I contact if I have any questions?
Call our main line at 1-800-331-0646.